Terms and Conditions Ecommerce

Bank Charges

Payment can be made via the office by cash, cheque, bank transfer or by credit or debit card. Card transactions incur a banking surcharge.

Refund Policy

We do not refund amounts paid*, but will be happy to roll over your payment onto other modules or courses, allowing you the option to attend an equivalent module or another course at a later scheduled date. Where you have paid but have been unable to attend, the best way forward is to take the handouts for the modules you have missed & catch up on the notes through one of your classmates.

In terms of the Gold & Silver packages the above policies relate to all modules included within the package. Where we are unable to process your payment on the due date an administration fee of £10 may be levied.

* You have a seven day period following payment or agreeing to a sequence of payments to cancel your agreement with us, at the expiration of this period the agreement is binding based on the above terms & conditions.

Purchases from the NAC Website

Distance Selling Regulations apply when you purchase goods & services from the Natural Animal Centre, Troed yr Rhiw, Cwmduad, Carmarthen, Carmarthenshire, SA33 6XN.

The price of the transaction will be confirmed at the end of the transaction, together with the delivery charges and the timescale for receipt of your goods or services.

Further information relating to the Distance Selling Regulations can be obtained from the Office of Fair Trading.

Terms of Business

The Natural Animal Centre, Troed yr Rhiw, Cwmduad, Carmarthen, Carmarthenshire, SA33 6XN is a privately owned business selling products, courses & consultancy in the animal behaviour sector.

Your credit or debit card will normally be debited within 2 days of confirming your order. We accept all cards in accordance with the Paypal facilities offered on our website (only available for items purchased through the online shopping facility).

We endeavor to process all orders within 5 working days of receipt of order.

The Natural Animal Centre shall have no liability to you for failure to deliver goods or services you have ordered, or any delay in doing so, or for any damage or defect to goods delivered that is caused by any event of circumstances beyond our reasonable control.

If you are dissatisfied with the goods please contact us to discuss your concerns. If you notify us & return them within a period of seven days (in the condition received) we will provide a full refund of the amount paid, including the p&p we charged you.

The Distance Selling Regulations provide that you may cancel an order up to seven days from the date of receipt of the goods (deemed to be 2 working days from dispatch).

If you have any concerns please contact:

The Natural Animal Centre
Troed yr Rhiw, Cwmduad,
SA33 6XN

44 (0)1267 231114


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